Return Policy

At SOLAVION, we believe in timeless quality and customer satisfaction. If something isn’t quite right, we are here to make it right—simply and transparently.

Website: solavion.it.com
Email: [email protected]
Response Time: Within 2 business days

Refund Eligibility

To qualify for a refund, items must:

• Be unused and in original condition
• Include original packaging and tags
• Be accompanied by proof of purchase
• Be returned within the stated return window

Important Note

Products showing signs of wear, alteration, or damage not caused by shipping may not be eligible for refund. We carefully inspect all returns before approval.

Return Time Limits

Customers may request a return within 30 calendar days from the delivery date.

After 30 days, unfortunately, we cannot guarantee a refund or exchange. We recommend contacting us promptly to ensure smooth processing.

How to Request a Return

1. Email [email protected] with your order number.
2. Provide a brief explanation of the reason for return.
3. Attach photos if the item is damaged or defective.
4. Wait for confirmation and return instructions.

Processing Timeline

Once your return is received and inspected, we will notify you of approval or rejection within 5 business days.

Approved refunds are processed to the original payment method within 7–10 business days, depending on your financial provider.

Exceptions & Non‑Returnable Items

• Final sale or clearance items
• Gift cards or promotional vouchers
• Personalized or custom-made products
• Items returned without prior authorization